سياسة الاسترداد

We want you to be fully satisfied with your purchase. If you are not completely happy with your water filter product, we offer refunds under the following conditions:

1. Eligibility for Refund
   Refund requests must be made within 7 days of receiving the product. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items

• Used or installed filters

• Products not returned in original packaging

• Items damaged due to misuse, neglect, or improper installation

3. Process
   To request a refund, please contact our customer support team with your order number and reason for return. Once your return is approved, we will provide return instructions.

4. Return Shipping
   Customers are responsible for return shipping costs unless the item is defective or sent in error.

5. Refund Method
   Approved refunds will be processed via the original payment method within 7–14 business days after the returned item is received and inspected.

6. Defective or Damaged Products
   If your product arrives defective or damaged, please notify us within 48 hours of delivery with photo evidence, and we’ll arrange a replacement or refund.

 

Not sure if the filter will fit your tap?
Please reach out to our team via the Contact Us page before purchasing. Send us clear pictures of your tap, and we’ll confirm compatibility to ensure a smooth experience.